04:03 -
Communication Skills
Explain the various types of listening about 200 words.
Listening is a highly complex,
interactive process “by which spoken language is converted to meaning in the
mind”.
There are many types of listening which
are explained below:
1. Discriminative Listening:
As the name itself
suggests, Discriminative listening is the most basic type of listening, whereby
the difference between the sound is identified. If you cannot hear differences,
then you cannot grasp the meaning that is expressed by such differences.
We learn to find the
difference sound within our own language early, and later are unable to
discriminate between the phonemes of other languages. This is one reason why
people belonging to one country find it difficult to speak the language of
another nation, as they find the sounds similar, but cannot distinguish the
subtle sounds that are required in that language.
2. Comprehension Listening:
When the discrimination between sound is achieved, one should
learn to make sense of the perceived sound. To comprehend the meaning, one
requires a lexicon of words and all rules of grammar and syntax by which one
can understand what others are saying. The same is true with regard to the
visual components of communication. An understanding of the body language helps
us understand what the other person really means.
In communication, some words are more important and some are less,
and comprehension is often facilitated by the extraction of key facts and word
from a verbose communication.
3. Evaluative Listening:
Evaluating listening is also called ‘critical listening’ because
we make judgments about what the other person is saying. We seek to assess the
truth of what is being said. We also judge what they say about our values,
assessing them as good or bad, worthy or unworthy. Evaluative listening is
particularly relevant when the other person is trying to persuade us, perhaps
to change our behavior or belief held by us.
4. Appreciative
Listening:
In appreciative listening the main intention is to seek certain
information which will be appreciated. For example, the information that helps
meet our goals and needs are looked for. We use appreciative listening when we
are listening to good music, poetry or maybe even the stirring word of a great
leader.
5. Empathetic Listening:
When we listen empathetically, we seek to understand the beliefs,
moods, emotions and goals of other people. This requires excellent
discrimination and close attention to the nuances of emotional signals.
In order to make others expose their deep emotions to us, we also
need to demonstrate our empathy in our demeanor towards the, asking sensitively
and in a way that encourages self-disclosure,
6. Therapeutic Listening:
In therapeutic listening, the listener has a purpose of not only
empathizing with the speaker but also to use this deep connection in order to
help the speaker understand, change or develop in some way.
This not only happens when you go to see a therapist but also in
many social situations, where friends and family seek to both diagnose problems
from listening and also to help the speaker find a remedy for those problems.
This also happens in work situations, where Managers, HR people, trainers and
Coaches seek to help employees learn and develop.
7. Dialogic Listening:
The word dialogue stems from the Greek words ‘dia’, meaning
‘through’ and ‘logos’ meaning ‘words’. Thus dialogic listening means learning
through conversation. It is an engaged interchange of ideas and information in
which we actively seek to learn more about the person and how they think.
Dialogic listening is also known as ‘relational’ listening’ because with the
help of exchange of ideas while listening, we also indirectly create a
relation.