Solved bca assignment: Communication Skills

Showing posts with label Communication Skills. Show all posts

Tuesday, 26 February 2013

04:21 -

Communication Skills

Write a memo to the department of Information Technology, Sikkim Manipal University in a prescribed format. Subject: A proposed to conduct a seminar on ‘Information technology in MGM College, Udupi.

Sikkim Manipal University

Memorandum

To: XYZ, Department of Information Technology

From: Suresh Kumar Suthar

Date: 15^thDecember 2013

Subject: A proposal to conduct a seminar on ‘Information Technology’ in HRD College, Bholapur.

This is to inform you that many of the students are requesting for a seminar on information technology.

04:19 -

Communication Skills

Write a letter to the Program coordinator, Information technology, to inform that the submission of your assignments has been delayed due to a valid reason. Your letter should contain - reason for the late submission - apology for late submission - tentative date on or before which you submit the assignments

A/534, Geeta Bldg,

Sagarpur,

New Delhi 110012

17^th December 2013

Program Coordinator

Information Technology,

Sikkim Manipal University

Sikkim

Respected Sir/Madam,

04:16 -

Communication Skills

What is the purpose of paraphrasing and what are its techniques?

Paraphrasing is a technique that involves changing a text matter, so that it is quite dissimilar to the main source. But we should be careful to retain all the meaning of the passage. This skill is useful white expanding the taken notes or vice versa. Effective paraphrasing avoids the risk of plagiarism. You should remember some important points in the process of paraphrasing. They are —
‘1. Although paraphrasing techniques are used in summary writing, it does
not aim to shorten the length of a text, merely to restate the text.
E.g.: Evidence of a lost civilization has been found off the coast of China.
This could be paraphrased as —
Remains of an ancient society have been discovered in the sea near China.
2. A good paraphrase is significantly different from the wording of the original, without altering the meaning at all, Read the text below and then decide which is the best paraphrase.

04:15 -

Communication Skills

Give examples for the various types of reading (2 each)

We read in different ways depending on the purpose for which we are reading a text. Following are the example of some of the different types of reading.

1. Skimming:

i) Suppose we want to buy a book on Communication Skills, we go to a book store and see a rack full of books, with the same title but different authors. We don’t have time to read the pages before deciding on buying the book. Hence, we quickly go through the contents, title page and the blurb. By now we have decided to buy one book. This is skimming reading. Thus, skimming means “looking quickly over a text/book to get a general superficial idea of the content.”

ii) At bus stop or at a news paper stall we often read headlines of the news in many papers without reading whole article is another example.

04:08 -

Communication Skills

How should we handle the customer’s complaints?

A career in any industry, be it at the front office, managing the other staff of dealing with customers, can be managed smoothly if we develop our listening skills, especially when facing customer complaints. Listening skills have to be mastered because the customers you face are not the same always. We may come across a customer, who is drunk, may get belligerent or even violent if offended. Listening and being sympathetic are your best first lines of defense. You may sometimes come across another category of customers who are not satisfied with the treatment that they have received. These also should be attended with patient hearing.

04:05 -

Communication Skills

Explain the various strategies for effective listening [Preferably with examples suitable to various context.

There are many way to improve listening skills. Following are some of the strategies for improve listening skills.

1. Maintain eye contact with the speaker:

Eye contact keeps us focused on the job at hand and keeps you involved in the lecture/speech. It is important to position our self in such a way that helps us to maintain eye contact while allowing us to watch for body language and other non-verbal forms of communication.

04:03 -

Communication Skills

Explain the various types of listening about 200 words.

Listening is a highly complex, interactive process “by which spoken language is converted to meaning in the mind”.

There are many types of listening which are explained below:

1. Discriminative Listening:

As the name itself suggests, Discriminative listening is the most basic type of listening, whereby the difference between the sound is identified. If you cannot hear differences, then you cannot grasp the meaning that is expressed by such differences.

We learn to find the difference sound within our own language early, and later are unable to discriminate between the phonemes of other languages. This is one reason why people belonging to one country find it difficult to speak the language of another nation, as they find the sounds similar, but cannot distinguish the subtle sounds that are required in that language.